Utility Billing and Meter Operations Manager

About This Role

This senior finance leadership role oversees utility billing, collections, and water meter operations to ensure accurate revenue collection and excellent customer service for the City of North Richland Hills. The manager leads both office and field teams, optimizing billing systems and driving continuous improvement.

Responsibilities

• Oversee utility billing, collections, and water meter operations
• Manage office and field teams
• Optimize the City’s Tyler Technologies billing system
• Lead audits, reporting, and continuous improvement efforts
• Foster accountability and collaboration among staff
• Develop policies and training programs
• Resolve complex billing issues
• Partner with other departments to ensure operational accuracy and sound financial outcomes

Skills

* Required skills