Upgrade Sales

About This Role

Drive new membership revenue for Thousand Trails by engaging with members and prospects through outbound and inbound calls. This role focuses on consultative selling to educate them on benefits and present enhancement opportunities.

Responsibilities

• Meet or exceed monthly and annual sales goals, with significant commission and bonus potential for overachievement
• Conduct outbound calls to current and prospective members to present membership products, upgrades, and exclusive promotions
• Execute strong consultative selling skills to assess guest needs and recommend appropriate membership solutions
• Accurately complete and process contracts while communicating all membership promotions clearly and compliantly
• Maintain detailed product knowledge of all membership tiers, enhancements, promotions, and program changes
• Communicate the value of Thousand Trails memberships in a clear, compelling way that builds trust and interest
• Maintain warm, professional relationships with current members to drive referral activity and repeat business
• Assist members with questions regarding benefits, usage, product differences, and upgrade options
• Collaborate with leadership to align sales strategy, promotional focus, and target populations
• Contribute feedback on member behaviors, objections, and trends to support product development and promotional strategy

Requirements

• 2+ years of sales experience (hospitality, real estate, call center, or membership/subscription-based industries preferred)
• Strong communication, interpersonal, and negotiation skills
• Confident on the phone and in virtual settings
• High degree of self-motivation with the ability to prioritize tasks, handle multiple conversations, and hit deadlines
• Robust customer service mindset
• Proficiency with Microsoft Office, Google Workspace, and CRM systems

Qualifications

• Bachelor’s degree in Sales, Marketing, Business, or equivalent experience (preferred but not required)
• 2+ years of sales experience, ideally in hospitality, real estate, call center, or membership/subscription-based industries

Nice to Have

• Salesforce experience

Skills

* Required skills

Benefits