Translation Services Lead - Bilingual

About This Role

Coordinate the translation of healthcare and insurance materials from English to threshold languages, managing internal and external translation resources and ensuring quality and regulatory compliance. This role promotes and improves language access for Limited English Proficient members.

Responsibilities

• Oversee and coordinate translation project work of member materials from English to threshold languages and other languages as needed
• Utilize Translation Management System (TMS) to communicate with translation staff and manage the workflow for all translation projects
• Coordinate the distribution of work to translation staff, contractors, and on-call resources to meet project deadlines and monitor individual workloads
• Communicate project status and potential delays to requestors
• Administer Computer-Aided Translation (CAT) and TMS software, ensuring compliance with data security, troubleshooting issues, and assisting system users
• Ensure quality assurance standards are met prior to delivery of projects, accurately conveying meaning and adhering to reading level and branding requirements
• Provide leadership for a team, contributing to staffing needs, supporting performance, and coaching employees
• Track translation services budget and costs, monitoring volume and reporting changes
• Develop and verify specifications of translation work to be completed; track and report specification changes as needed
• Provide assistance with direct translation services as needed

Requirements

• Minimum 3 years’ experience providing translation project coordination services
• Ability to read and write English and at least one of the following languages: Arabic, Chinese (Simplified and/or Traditional), Russian, Somali, Spanish or Vietnamese
• Ability to pass a translation assessment
• Experience working with a Translation Management System (TMS)
• Experience working with Computer-Aided Translation (CAT) software

Qualifications

• Minimum 3 years’ experience providing translation project coordination services

Nice to Have

• Experience with people and/or project leadership
• Desktop Translation Publishing (DTP) experience
• Proofreading and quality assurance experience
• Knowledge of alternative formats such as large print and audio
• Experience translating healthcare and marketing materials
• Experience working with a corporate or agency creative team

Skills

* Required skills

Benefits