Training Technician

About This Role

As a Training Technician, you will deliver technical training programs to customers, service providers, and team members, ensuring accurate administration and timely customer support. This role requires extensive travel to effectively train on AWP market and product knowledge.

Responsibilities

• Deliver Technical Training programs according to organizational requirements to customers, Authorized Service Providers, Authorized Dealers and team members
• Determine course content according to objectives
• Support AWP customers and deliver excellent customer service in a timely and professional manner, embracing the Service Excellence Philosophy
• Maintain accurate administration records following the current training ISO9001:2015 process
• Prepare training materials (presentations, worksheets etc.)
• Deliver efficiencies in operation, ensure deadlines are met, and quality work is produced
• Execute training sessions in groups or individually
• Liaise with the training administrator to keep and report data on completed courses
• Observe and evaluate the results of training programs
• Maintain, update, and follow the current training schedule and highlight areas of improvement and areas of opportunity to the Training Manager

Requirements

• 2+ years of technical experience with electrical and hydraulics in an Industrial environment
• 2+ years of experience explaining technical concepts, either in a classroom environment or in an Industrial setting
• English language skills
• Proven track record in a customer-facing role
• Proven ability to plan, organise, and prioritise own workload
• Strong time management and the ability to meet set deadlines
• Diverse problem-solving skills
• Ability to communicate effectively through all communication media with excellent verbal and written communication skills
• Ability to relate well to a wide variety of people professionally and diplomatically, and handle stressful situations in a positive, tactful manner
• Proven experience as a technical trainer
• Knowledge of modern training techniques and tools in technical subjects
• Outstanding communication skills and comfortable speaking to crowds
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, and Internet Explorer)
• AWP market and product knowledge

Qualifications

• 2+ years of technical experience with electrical and hydraulics in an Industrial environment and 2+ years of experience explaining technical concepts.

Nice to Have

• Minimum of three years' experience with Genie MEWP equipment or equivalent

Skills

* Required skills

Benefits