Training Instructor I

About This Role

The Training Instructor I implements and facilitates training programs, collaborating with Instructional Designers to develop learning activities and materials. This role conducts training sessions, monitors effectiveness, and recommends program modifications, while also functioning as a subject matter expert on business functions and systems.

Responsibilities

• Collaborate with others to plan and design courses and curricula, ensuring accuracy of content and testing multimedia elements
• Conduct needs assessment on request from business unit management to provide customized training or individual guidance
• Create reference and support tools that reinforce training
• Develop and enhance training content and technique to ensure that learning objectives meet training requirements
• Facilitate classroom interactions to ensure optimum engagement levels from participants
• Identify and recommend new and novel training approaches and modalities
• Implement most effective instructional approach via virtual instructional led training (VILT) or instructional led training (ILT)
• Leverage Navy Federal Learning Center (NFLC) for program communication, participant tracking, and monitoring offerings
• Liaison between product owners and operations to maintain a consistent focus for a variety of initiatives
• Manage preparation of training materials, resources and course content from conception through production stages
• Plan, coordinate, manage & deliver technical, soft skill, skill builder and/or member service training programs
• Respond to and resolve training related issues and inquiries
• Track, measure, evaluate, analyze and provide feedback on the effectiveness of training programs and/or trainee performance
• Train employees on the concepts, products, policies, procedures and equipment used in the position
• Conduct research and analysis of requirements and processes
• Identify and develop recommendations for business process improvement
• Measure, develop, mentor and counsel trainees
• Serve as subject matter expert regarding business functions, systems, policies and/or procedures
• Set performance standards and expectations

Requirements

• Ability to adapt to fluctuating work-flow
• Ability to compile, organize and present information clearly and concisely
• Exposure to classroom instruction and/or facilitation for individuals or groups
• Exposure to working and participating in cross-functional, multi-dimensional teams and projects
• Basic skill to successfully influence, lead and/or guide others towards goals
• Effective database and presentation software skills
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill capturing and translating processes and requirements into easily understood terms
• Effective skill collaborating with various external and internal technical and/or functional contacts
• Effective skill communicating with all levels within an organization
• Effective skill interacting tactfully and effectively in difficult situations
• Effective skill speaking and/or presenting in front of groups in a professional setting
• Effective verbal and written communication skills
• Effective word processing and spreadsheet software skills

Qualifications

• Bachelor's Degree in Education, business, communication, behavioral sciences, training development or related field or the equivalent combination of training, education, and experience

Nice to Have

• Familiarity with Navy Federal products, services, programs, policies and procedures
• Familiarity with Navy Federal's functions, philosophy, operations and organizational objectives
• Familiarity with banking/financial industry standards and practices
• Basic skill in assessing organizational training needs and researching topics for course development

Skills

* Required skills

Benefits