Training and Development Manager

About This Role

This role will standardize and deliver effective, scalable training programs to improve service quality, reduce operational errors, and decrease employee turnover across the organization. The manager will address training consistency gaps by implementing targeted learning solutions aligned with operational realities and strategic business objectives.

Responsibilities

• Lead the design and implementation of standardized training frameworks, curricula, and delivery methods across all operational and corporate functions.
• Assess organizational training needs by analyzing operational performance data, employee surveys, exit interviews, customer feedback, and compliance requirements.
• Develop and deliver practical, time-efficient training programs adaptable to fast-paced logistics and operational environments.
• Improve onboarding effectiveness and ongoing skill development to reduce employee turnover and increase workforce readiness and retention.
• Partner with Operations, Human Resources, and Compliance leaders to ensure training initiatives support service quality, safety, and regulatory standards.
• Establish measurable training outcomes and performance metrics to evaluate effectiveness, reduce service errors, and mitigate customer churn.
• Manage learning delivery channels including instructor-led training, e-learning, blended learning, and external vendors.
• Oversee the Learning Management System (LMS), training schedules, budgets, and vendor relationships for efficient and scalable program delivery.
• Provide leadership, guidance, and support to training staff, facilitators, or subject matter experts.
• Continuously review and refine training programs to ensure alignment with evolving industry standards, operational needs, and organizational goals.

Requirements

• Strong knowledge of adult learning principles, instructional design, and performance improvement methodologies.
• Demonstrated ability to standardize training programs across multiple locations, functions, or operational environments.
• Solid understanding of logistics, supply chain, warehouse, and transportation operations and their associated training requirements.
• Proficiency in Learning Management Systems (LMS) and digital learning tools.
• Strong analytical skills with the ability to interpret data, identify trends, and measure training impact on service quality and retention.
• Excellent communication, facilitation, and presentation skills across diverse employee populations.
• Proven ability to collaborate with cross-functional leaders and influence change in complex, fast-paced organizations.
• Strong project management, organizational, and prioritization skills.

Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Education, or a related field preferred, or equivalent professional experience
• 3+ years of progressive training and development experience in logistics, supply chain, manufacturing, or a similar operational environment

Nice to Have

• Experience with Lean Six Sigma, or continuous improvement methodologies

Skills

* Required skills

Benefits

Certifications