Test Center Administrator

About This Role

Administer computer-based tests securely and provide excellent customer service in a comfortable environment for Pearson VUE in Mobile, AL.

Responsibilities

• Comply with all testing procedures and strictly adhere to company policies using careful judgment
• Check in testing candidates, verify identification, and explain the exam process
• Proctor / invigilate candidates while testing
• Troubleshoot with internal departments to fix technical issues
• Complete light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination

Requirements

• High school diploma or equivalent
• Flexibility in work hours and days
• Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook)
• Able to sit for long periods of time
• Able to escort candidates to and from testing room
• Able to bend, stoop and lift up to 20 lbs with reasonable accommodation
• Comfortable in a quiet testing environment, able to hear soft voices and see details from a distance

Qualifications

• High school diploma or equivalent
• Minimum of 1 year customer service experience is preferred.

Nice to Have

• Minimum of 1 year customer service experience
• Experience proctoring or invigilating exams

Skills

* Required skills

Benefits