Teller/Member Service Representative

About This Role

Serve as a primary Member Service Representative/Teller, handle various member transactions with accuracy, and identify member needs to recommend appropriate products and services at a full-service credit union.

Responsibilities

• Serve as a primary Member Service Representative (MSR)
• Meet member needs by maintaining appropriate knowledge of all company products and services
• Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy
• Determine acceptability of negotiable items and place holds on deposited funds when appropriate
• Identify potential fraud situations and take appropriate action to help protect the member and the Credit Union
• Recognize member’s needs and recommend appropriate products and services while providing quality member service
• Strive to balance cash drawer each day
• Strive to meet MSR cross sell goals and work to support all branch goals and initiatives
• Assist with processing night drop
• Assist in balancing branch cash machines
• Assist members in accessing safe deposit boxes
• Answer member telephone inquiries
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security
• Complete all required compliance training
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information
• Prepare all daily work items for transfer to the appropriate departments

Requirements

• Must have a HS diploma or GED
• Must be at least 18 years of age
• Must be able to work a flexible schedule and travel to other office locations when needed
• Must be able to stand for long periods of time and do some heavy lifting
• Must have 1-2 years of cash handling experience

Qualifications

• HS diploma or GED
• 1-2 years of cash handling experience

Nice to Have

• Previous financial institution experience preferred
• Banking experience preferred

Benefits