Technical Support Specialist, Water Meters

About This Role

This role will provide expert technical support, training, and customer service for water meter and AMI/AMR product lines to utilities and contractors. This specialist will ensure successful product implementation and long-term system performance while serving as a key technical resource.

Responsibilities

• Promptly address inquiries, concerns, and technical issues related to division products and systems
• Collaborate closely with clients to understand their unique needs and preferences
• Collect and analyze customer feedback and survey responses to identify areas for improvement
• Diagnose and resolve technical issues efficiently, demonstrating a deep understanding of product functionalities
• Provide clear and concise technical guidance to customers and internal teams
• Stay updated on the latest division products, technologies, and industry trends to offer informed insights
• Conduct training sessions for internal teams and clients, enhancing overall product knowledge and usage
• Act as a bridge between PACE Supply and manufacturer, fostering strong relationships and facilitating effective communication
• Maintain detailed records of customer interactions, technical issues, and solutions for future reference
• Generate insightful reports on common technical problems, providing recommendations for continuous improvement

Requirements

• Minimum of 2 years in customer service management, particularly in metering technology
• Demonstrated ability to build and maintain relationships
• Proficiency in Microsoft Office, specifically Excel, Word, and PowerPoint
• Excellent oral/written communication skills, including well-developed presentation skills

Qualifications

• High school diploma (or equivalent) is preferred. Bachelor's degree in Business Administration, Marketing, related field or equivalent experience preferred.
• Minimum of 2 years in customer service management, particularly in metering technology. Preferred: A minimum of 5 years' experience in AMI/AMR water metering technology.

Nice to Have

• Bachelor's degree in Business Administration, Marketing, related field or equivalent experience
• A minimum of 5 years' experience in AMI/AMR water metering technology
• Outstanding verbal and written communication and organization skills
• Self-motivated, able to work with minimal supervision
• Strong organizational skills and attention to detail to manage multiple tasks and deadlines effectively

Skills

* Required skills

Benefits