Technical Support Engineer

About This Role

Provide technical support to B2B clients using the Sumsub platform, troubleshoot issues, and collaborate with internal teams to resolve client problems and ensure global compliance.

Responsibilities

• Provide technical support, configure, and troubleshoot issues with the Sumsub platform for B2B clients
• Perform technical analysis of reported problems and define resolution plans
• Interact daily with other engineers to provide technical action plans or escalate cases
• Collaborate with other teams to answer clients’ technical questions, acting as a liaison
• Communicate with clients using chat, email, and outbound calls
• Develop and implement custom solutions involving simple scripting or coding

Requirements

• Fluent in English
• Experience troubleshooting web applications
• Basic understanding of programming fundamentals
• Practical experience troubleshooting web applications that use RestAPI
• Practical experience working with SQL-like databases
• Simple scripting skills using the language of your choice
• Basic HTML and CSS experience
• Willingness to provide excellent support service

Nice to Have

• Familiarity with Kibana or the Elastic Stack
• Proficiency in supporting/working with mobile or web SDK
• Hands-on expertise with Postman or practical exposure to API troubleshooting
• Background in technical support for web or mobile applications
• Understanding of crypto, fintech, banking applications or services

Skills

* Required skills

Benefits