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Upload Your ResumeAbout This Role
The Technical Support Analyst will provide exceptional client support for Waystar's healthcare payment platform, troubleshooting issues and guiding clients to efficient use of products. This role focuses on client satisfaction through meaningful communication and problem-solving.
Responsibilities
- Provide exceptional support to clients with meaningful and thoughtful communication via phone (inbound and outbound), online support requests, and live chat
- Problem-solve to understand the heart of each client’s issue
- Utilize multiple internal systems and software to understand client inquiries/issues, research solutions, and document all client communication
- Continually grow understanding of product offerings to provide value and expertise in every client interaction
Requirements
- Honesty and integrity
- Passion for service and client satisfaction
- A curious nature that seeks to understand the root of the issue
- Focused on delivering on promises
- Willingness to bring best work
- Unafraid to move with speed and efficiency
- A joyful and optimistic attitude
Nice to Have
- Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
- Prior use of Salesforce or another customer relationship management software
- Bachelor’s Degree
Skills
* Required skills
Benefits
About Waystar
Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle through a smart platform and better experience. Their cloud-based technology, robust data, and unparalleled client support streamline workflows and improve financials for healthcare...