Technical Support Analyst

Waystar Duluth, GA

Full Time Entry Level

Posted 2 weeks ago

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About This Role

The Technical Support Analyst will provide exceptional client support for Waystar's healthcare payment platform, troubleshooting issues and guiding clients to efficient use of products. This role focuses on client satisfaction through meaningful communication and problem-solving.

Responsibilities

Provide exceptional support to clients with meaningful and thoughtful communication via phone (inbound and outbound), online support requests, and live chat
Problem-solve to understand the heart of each client’s issue
Utilize multiple internal systems and software to understand client inquiries/issues, research solutions, and document all client communication
Continually grow understanding of product offerings to provide value and expertise in every client interaction

Requirements

Honesty and integrity
Passion for service and client satisfaction
A curious nature that seeks to understand the root of the issue
Focused on delivering on promises
Willingness to bring best work
Unafraid to move with speed and efficiency
A joyful and optimistic attitude

Nice to Have

Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
Prior use of Salesforce or another customer relationship management software
Bachelor’s Degree

Skills

Salesforce * ANSI X12 EDI *

* Required skills

Benefits

Pet insurance

Fertility support

Competitive total rewards

Generous paid time off for non-exempt team members (3 weeks + 13 paid holidays, including 2 personal floating holidays)

Adoption Assistance

Free LinkedIn Learning access

3 medical plans with Health Saving Account company match

Paid parental leave (including maternity + paternity leave)

Free family planning programs

401k program with company match

Customizable benefits package

Flexible time off for exempt team members + 13 paid holidays

Education assistance opportunities

Free mental health programs

About Waystar

Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle through a smart platform and better experience. Their cloud-based technology, robust data, and unparalleled client support streamline workflows and improve financials for healthcare...

Healthcare

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