Technical Learning Specialist

About This Role

The Technical Learning Specialist engages with customers for live training sessions and enhances digital content for Alpine's Learning Management System. This role is crucial for identifying training needs, creating digital content, and deploying it to users, ensuring effective use of software products.

Responsibilities

• Identify, prioritize, develop, and publish content solutions to support and expand Alpine Academy (LMS)
• Develop effective content for courses, lessons, and webinars for the training website, including monthly customer technical bulletins, presentations, and on-site software demonstrations
• Collaboratively work with cross-functional teams (software trainers, developers, customer support) to source content
• Develop and update content based on new software releases or changes in customer needs
• Apply best practices in asynchronous learning to enhance the quality and effectiveness of the LMS platform
• Host webinars to educate the broader Alpine customer base on important software features
• Collaborate with internal subject matter experts to continuously develop and maintain technical proficiency
• Collect and analyze user feedback for continuous improvement through surveys, questionnaires, and interviews

Requirements

• Ability to travel up to 25%
• Motivated results driven, self-starter with the ability to work independently and quickly learn new software
• Experience updating and managing a software Learning Management System
• Familiarity with asynchronous learning strategies and best practices
• Ability to translate complex technical concepts into clear, engaging, and accessible learning content
• Strong content development skills, including creating eLearning classes, video tutorials, quizzes, and supporting material
• Experience effectively managing and updating website content
• Experience hosting software webinars, technical training sessions, and interacting with customers
• Strong organizational skills
• Excellent verbal and written communication skills
• Professional presentation skills and basic graphic design to enhance materials
• Proficiency with MS office, WordPress, LearnDash, and MailChimp
• Strong collaboration skills to work with subject matter experts, trainers, and stakeholders
• Good driving record

Qualifications

• Bachelor’s degree in Business, Engineering, Marketing or Construction Management preferred

Nice to Have

• Experience in construction technology
• Industry related software

Skills

* Required skills

Benefits