Technical Customer Support

About This Role

This role involves providing project leadership and technical guidance to Aftermarket customers in the Food or Pharmaceutical Packaging Industry. You will manage customer projects from inception to completion, ensuring seamless coordination and technical problem resolution.

Responsibilities

• Provide project leadership and technical design guidance on assigned projects to Aftermarket customers
• Prepare financial quotes for customers on Aftermarket projects
• Oversee and manage projects from beginning through final delivery and installation startup
• Plan, organize, and lead individual customer machine projects from inception to completion
• Develop and maintain the cadence of work schedules, hours, costs and communication for each project
• Partner with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on the quotation process and project status
• Resolve problems, address concerns, and answer questions during the life of the project
• Act as a main point of contact for the project, providing regular updates, reports and communication to all stakeholders
• Travel to customer sites during large or complex installations and CoC for team building and project meetings

Requirements

• Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field
• 5+ years of experience in sales, project management or engineering for custom design machinery

Qualifications

• Associate Degree in Engineering, Manufacturing, Technology or Project Management or related field. A combination of education or experience may be considered.
• 5+ years of experience in sales, project management or engineering for custom design machinery

Nice to Have

• A bachelor’s degree in engineering
• Project Management Certification
• High-speed capital equipment/packaging machinery industry knowledge
• Experience with an ERP system, preferably SAP
• German language skills

Skills

* Required skills

Benefits