Systems Navigator

About This Role

This role is responsible for coordinating and facilitating support for military families with special needs through the Exceptional Family Member Program. It involves case management, networking with service providers, and advocating for families.

Responsibilities

• Provide home visits for Soldiers and Family members to offer support as needed and/or requested.
• Coordinate with Government agencies and civilian service providers to identify the availability of non-EFMP respite care resources.
• Maintain an information catalog of national, state, and local networks and contacts with military and civilian service providers.
• Coordinate a support group and/or workshops monthly.
• Present EFMP Systems Navigation briefings to provide Soldiers and Family members an overview of available EFMP related services.
• Provide information and referral services to Families by identifying appropriate resources and helping them make an informed choice of services available.
• Partner with Families to increase resilience, develop self-advocacy skills, and improve their ability to navigate systems effectively.
• Manage the Soldiers and Family member records in accordance with all required Army and DoD regulations.
• Facilitate warm hand off to the appropriate program personnel when transitions occur.
• Collect and explore data for planning, reporting, and program improvement, completing monthly reports meeting program deadlines.
• Implement policies, procedures, and practices that connect Families to support services.

Requirements

• Knowledge of human service principles and practices, individual Family needs and problems relative to case management.
• Knowledge of military, state and Federal laws, policies, regulations, and practices regarding medical, educational, and Family support services.
• Skill levels to provide professional non-clinical case management services, facilitating connections between Families who have special needs and the systems of required care.
• Ability to effectively communicate and interact with others, both in person and/or by telephone to conduct business.
• Ability to travel.
• Experience with Microsoft Suite programs.
• Legally authorized to work in the United States.
• Ability to pass a background check.

Qualifications

• Bachelor's degree in social work, psychology, marriage, family, and child counseling, counseling or behavioral science, education, community health or public health.
• 2 years of experience in family related case management and/or social work.

Skills

* Required skills

Certifications