Systems Implementation Officer

About This Role

This role involves end-to-end management of client and internal system projects, focusing on coordination, scope gathering, onboarding, and ongoing support. The officer ensures smooth system implementation, alignment with requirements, and successful adoption by both internal and external users.

Responsibilities

• Manage client-facing system implementation projects from initiation through post-go-live support
• Lead project scoping activities, gathering client requirements, defining deliverables, timelines, and success criteria
• Coordinate project planning, rollout, and progress tracking for client and internal system initiatives
• Act as the central communication point between clients, stakeholders, and technical teams throughout the project lifecycle
• Support the implementation, configuration, and validation of client-facing systems
• Own the client onboarding experience, ensuring a smooth transition from implementation to active system use
• Develop, maintain, and deliver structured onboarding materials, user guides, and training documentation
• Serve as the primary point of contact for client system support, account access, and system-related concerns
• Track system adoption, onboarding progress, and client engagement using defined KPIs
• Prepare regular reports on project status, onboarding effectiveness, system performance, and client satisfaction

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field
• Basic understanding of system implementation processes, troubleshooting
• Strong written and verbal communication skills
• Analytical and detail-oriented problem-solving ability
• Confidence in creating user guides and conducting training sessions
• Ability to manage tasks, meet deadlines, and collaborate with cross-functional teams
• Willingness to learn new systems and technologies and adapt to changing needs

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field
• Open to fresh graduates; prior internships or experience in systems implementation, user support, or related fields is an advantage.

Nice to Have

• Prior internships or experience in systems implementation, user support, or related fields

Skills

* Required skills