Systems Engineer – Managed IT Services

About This Role

This Systems Engineer role involves supporting and maintaining Windows, Azure, and VMware environments for diverse clients within a Managed IT Services provider. The position requires strong technical skills in infrastructure, troubleshooting, and mentoring junior engineers.

Responsibilities

• Act as a senior technical resource for infrastructure-related incidents, outages, and escalations
• Support and maintain Windows Server environments, including Active Directory and Group Policy
• Administer and troubleshoot Microsoft 365 and Exchange user accounts
• Manage and support Azure-based environments and cloud services
• Work with VMware to support virtualized infrastructure
• Configure, troubleshoot, and support firewall environments, primarily SonicWall
• Coach and guide Tier 1 and Tier 2 engineers on troubleshooting approaches, technical decisions, and ticket quality
• Participate in incident management, providing clear internal documentation and client-facing updates
• Perform proactive and reactive incident response for system and service anomalies
• Identify repeatable tasks and drive automation through scripting and tooling where possible
• Utilize documentation and systems management tools to maintain high operational standards

Requirements

• Hands-on experience with Azure and cloud infrastructure
• Strong background in VMware and virtualization technologies
• Solid experience supporting Windows Server, AD, and GPOs
• Working knowledge of SonicWall firewalls and network troubleshooting
• Experience administering Microsoft 365 / Exchange Online
• Strong troubleshooting skills in unfamiliar or complex environments
• A customer-first mindset with the ability to balance technical rigor and business impact

Nice to Have

• Familiarity with IT Glue
• Automation and documentation experience

Skills

* Required skills

Benefits