Supervisor, Installation Operations

About This Role

The Supervisor, Installation Operations plays a key role in the Installation department by overseeing installation projects, ensuring efficient operations, and supporting Field Installation Engineers. This role drives excellence, optimizes resource allocation, and ensures high standards of quality and efficiency in bringing pharmacy automation systems to life for customers.

Responsibilities

• Attend Field Operations planning meetings to review timelines and provide input for efficient project execution, ensuring correct allotted times, project flow, and equipment ordering
• Conduct pre-travel reviews of timelines, procedures, tools, site considerations, and special instructions for flying engineers, while also verifying site prep to confirm readiness for installation
• Support engineers via Teams or phone during installation to maintain timelines, resolve issues quickly, and escalate concerns as needed while monitoring project status
• Review post-installation photos, documentation, and evaluations for accuracy, compliance, and customer satisfaction, verifying checklists and SOP adherence
• Conduct and manage continuous performance assessment, including post-project evaluations and year-round tracking, to support annual reviews, promotional evaluations, and clear expectations for improvement
• Compile information for job reviews and lead 2–3 weekly review meetings to present findings or changes, guide engineers on proper Siebel documentation, and resolve related issues
• Calculate quotes for dispatch and on-site expenses such as payroll, travel, lodging, and transportation fees
• Oversee end-to-end carnet processes, including inventory management, coordination of equipment needs and orders, preparation of border-crossing documentation, and assignment of accurate line items and carnet numbers for engineers
• Teach and reinforce core safety protocols, including general company and OSHA guidelines, regulatory requirements, proper equipment handling, and consistent PPE use
• Provide comprehensive, updated training across projects, onboarding, and compliance, ensuring teams are prepared for new products, upgrades, and specialized equipment

Requirements

• 4+ years experience working with ScriptPro or similar pharmacy automation systems
• Strong background in installation, maintenance, and related technical operations
• Demonstrated proficiency in supervising technical installation projects
• Managing import/export of equipment through customs
• Supporting and evaluating technical personnel
• Expert-level knowledge of industry best practices and technologies related to pharmaceutical automation
• Strong skills in utilizing, creating, and editing documents within the Microsoft Office Suite
• Ability to accommodate shifting travel needs, including high-demand periods reaching 70% and a stable long-term expectation of 30% of the time
• Valid passport and ability to travel internationally
• Maintain all Department of Transportation (DOT) requirements
• Excellent leadership, mentorship, communication, and interpersonal skills
• Strong strategic thinking, analytical skills, and problem-solving abilities
• Commitment to continuous learning, professional development, process improvement, and innovation
• High level of attention to detail and accuracy
• Ability to work independently and as part of a team

Qualifications

• Bachelor's degree in computer science, engineering or related field preferred
• 4+ years experience working with ScriptPro or similar pharmacy automation systems, along with a strong background in installation, maintenance, and related technical operations

Nice to Have

• Advanced certifications in ScriptPro systems or related technologies
• Experience leading and managing large-scale, complex installation projects

Skills

* Required skills

Benefits