Supervisor - Clinical Services - Pediatric Psychology

About This Role

This Supervisor will lead and oversee the daily operations and personnel of the department's appointment desks, focusing on staffing, training, and process improvement. The role ensures high employee morale and patient satisfaction by implementing policies and procedures and improving initiatives.

Responsibilities

• Lead and supervise the daily operations and personnel within the department’s appointment desks
• Supervise, plan, and organize all operational functions including staffing and staff development/training within the department
• Supervise the implementation of policies and procedures required for success
• Supervise initiatives to improve processes, maximize efficiency, and serve internal and external customers
• Maintain high employee morale and patient satisfaction
• Supervise and lead the respective team unit according to the organization's values and expectations
• Works closely with clinical colleagues, physicians, and coordinator and manage to continually assess and improve the operational procedures of the unit
• Supervises, trains and develops department staff
• Supervises and utilizes all available performance management information to monitor and measure performance
• Ensures appropriate internal controls, backups, and policy guidelines are communicated to department leaders
• Develops unit specific systems to ensure an environment that emphasizes patient courtesy and responsive service delivery
• Supervises and resolves patient complaints and requests for service immediately and courteously
• Adapts behavior to the specific patient population, including respect for privacy, method of introduction, explanation of services, and communication style

Requirements

• High School diploma or equivalent
• 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience
• Proficiency in using computers, software, and web-based applications
• Effective verbal and written communication skills
• Ability to demonstrate excellent judgment in performing duties and conflict resolution skills
• Strong delegation skills

Qualifications

• High School diploma or equivalent, Bachelor's degree preferred
• 3 years of related healthcare/clinical experience with exhibited leadership or supervisory experience.

Nice to Have

• Bachelor's degree
• Ability to work a flexible schedule (e.g. 24/7, weekend, holiday, on call availability)