Stylist

About This Role

Deliver an exceptional, personalized shopping experience to customers, bridging the gap between beautiful jewelry and meaningful moments. Guide customers in discovering pieces that resonate personally while driving key performance metrics.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on Mejuri's Steps of Selling
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings
• Participate as needed the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards
• Support in maintaining organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies
• Support in mitigating internal, external and administrative loss of product
• Support in ensuring that Mejuri brand standards of visual presentation, cleanliness and functionality are upheld
• Support with validating the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand
• Build healthy relationships with people and establish a positive and engaging work environment
• Adhere to company policies compliance practices

Requirements

• Ability to connect with all customers in an authentic and warm way
• Strong verbal communication skills and active listening
• Ability to learn and retain relevant product knowledge to suggest and style for customers
• Ability to think critically and solution in the moment to deliver on customer and business needs effectively
• Ability to meet and exceed key performance indicators including SPH, Conversion, NPS, AOV, UPT
• Ability to pay attention to customer feedback, trends and shares insights with management
• Great attention to detail, highly organized working style and strong sense of initiative
• Ability to work on the sales floor for extended periods of time
• History of successfully participating in and contributing to a positive team working environment

Skills

* Required skills

Benefits