Study Recruiter

About This Role

Serve as a Call Center Agent responsible for recruiting and screening volunteers for clinical research studies conducted at Parexel's Early Phase Clinical Units. This role is crucial for ensuring study panels are filled efficiently and compliantly.

Responsibilities

• Coordinate all aspects of incoming and outgoing calls and emails related to specific assigned studies
• Interface with the screening team regarding screening appointment dates/times and communicate this information to all relevant call-center personnel
• Communicate and coordinate the status of recruitment efforts within the call-center and initiate increased efforts to maximize recruitment for assigned studies
• Provide regular updates to the study team and management on recruitment progress
• Review clinical trial protocols and develop study specific recruitment documents (e.g., telephone scripts, study fact sheets, call strategies)
• Telephone screen potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy
• Handle incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center
• Schedule screening appointments and record appropriate volunteer data in ClinBase™
• Perform data entry of all communications to the Volunteer Database for assigned studies
• Participate in team project meetings for regular recruitment updates on assigned studies

Requirements

• Customer service experience
• Ability to work evenings or weekends as projects dictate

Qualifications

• High School Diploma required. Bachelor's degree preferred.
• Customer service experience is required

Nice to Have

• Bachelor's degree

Skills

* Required skills

Benefits