Studio Supervisor

About This Role

This Studio Supervisor role is a keyholder and frontline leader, responsible for supporting the daily operations of the Studio, ensuring a consistent customer and brand experience, and setting the tone on the floor.

Responsibilities

• Open and close the Studio independently, ensuring all procedures are completed accurately
• Support daily execution of visual merchandising, supply restocks, and Studio upkeep
• Review daily business and help implement strategies to drive results
• Act as a floor leader during assigned shifts, structuring the team to meet sales and service goals
• Uphold compliance with safety and brand standards, including piercing regulations and Studio cleanliness
• Deliver exceptional service and educate customers on the Studs experience
• Support service recovery and escalate customer concerns as needed
• Set a strong example for professionalism, inclusion, and accountability
• Provide real-time feedback and support to teammates when appropriate
• Reinforce company values and contribute to a collaborative, feedback-rich environment

Requirements

• Prior experience in a keyholder or shift lead role
• Ability to work a flexible schedule up to 5 days per week (32+ hours), including evenings, weekends, and holidays
• Weekend availability (Friday, Saturday, Sunday) is required
• Proven track record of professionalism, reliability, and sound judgment in a customer-facing environment
• Comfortable standing for extended periods (up to 8+ hours)
• Able to lift/move at least 20 lbs
• Able to handle chemicals safely and follow all relevant health, safety, and compliance protocols
• Confident operating solo and taking ownership of floor leadership responsibilities

Qualifications

• Prior experience in a keyholder or shift lead role that included independent operations and opening/closing responsibilities

Benefits