Student Manager - Event Operations

About This Role

Manage Event Supervisors and Student Assistants within Event Operations, supervising a team of 15 to 20 student employees. This role ensures effective communication, implements event logistics, and supports the University Union leadership team.

Responsibilities

• Supervise, schedule, and manage daily operations for a staff of 15 to 20 student employees.
• Train employees in essential duties, customer service, and risk management.
• Initiate and/or manage staff coaching, discipline, and feedback.
• Participate in leadership development training.
• Complete weekly administrative duties like service requests, developing agendas, and conducting staff meetings.
• Abide by and enforce all ASI and campus security regulations regarding confidential information.
• Effectively manage internal and external communication outlets.
• Ensure all area manuals, procedures, and resources are accurate and available to staff.
• Produce regular reports, reviews, and assessments of staff area.
• Oversee the set-up, takedown, and concurrent management of concerts, club events, and special events.

Requirements

• Currently enrolled student at Cal Poly with minimum 6 units (or 4 units for graduate students)
• Exhibit a developed sense of critical thinking, conflict management and problem-solving skills
• Ability to efficiently manage multiple tasks simultaneously
• Ability to stay focused while working in a high-volume, fast-pace environment
• Ability to be flexible and adapt to change
• Ability to work cooperatively with others or independently
• Ability to empathize and connect with others in an appropriate manner
• Ability to handle confidential information according to ASI policies and procedures
• Excellent oral and written communication skills
• Confidence to supervise peers
• Knowledge of Windows based computer systems (Microsoft Office)
• Awareness of safety and risk-management procedures
• Ability to initiate, establish, and foster communication and teamwork
• Ability to establish and maintain effective working relationships within a diverse population

Qualifications

• Currently enrolled student at Cal Poly with a minimum of 6 units (Graduate students must carry 4 units).

Nice to Have

• Experience in developing and conducting assessments, reporting, and analyzing results

Skills

* Required skills