Strategic Customer Success Manager

About This Role

Manage a portfolio of F500 accounts to ensure product adoption, drive renewals, and expand opportunities for AutoRABIT's Salesforce DevOps solutions. This role involves proactive problem-solving and collaboration with broader account teams to meet key targets.

Responsibilities

• Proactively manage a book of business to drive product adoption and ensure healthy renewals
• Create Action Plans for at-risk customers to guide them back on track
• Partner with broader account teams to achieve key targets (NRR, GRR, CSAT)
• Problem-solve to understand customer needs, map solutions to gaps, and outline value
• Apply domain/technical knowledge of AutoRABIT and best practices to remove blockers
• Lead internal and external resources to proactively support customer success
• Demonstrate customer value through strategic engagements
• Drive new opportunities within the book of business
• Guide customers through significant service milestones like upgrades, new releases, and features
• Partner with customer-facing account teams and executives on customer issues/projects

Requirements

• 4+ years experience in a customer success role delivering technology and business outcomes
• Experience in a customer-facing role involving complex technology with senior stakeholders within the CTO organization
• Experience managing F500 accounts
• Familiarity with Salesforce Development Ecosystem
• Proficiency using Salesforce, JIRA, GIT, & Zoho
• US citizen/permanent resident, capable of obtaining a Government Security clearance if required

Qualifications

• A minimum of 4 years of experience delivering technology and business outcomes for any Customer Success Role.

Nice to Have

• Experience with a complex product suite
• Experience working with F500 accounts, specifically Financial Services or Healthcare accounts
• Familiarity with key engineering benchmarks (Ex - DORA) and their implications for development teams

Skills

* Required skills