Stop Loss Producer Relations Administrator II

About This Role

This role is responsible for managing all producer relations activities, including agent questions, contracting, and optimizing the agent experience within the Stop Loss team. It involves interpreting policies, managing workload, and coordinating communication to ensure a person-focused healthcare experience.

Responsibilities

• Accountable for agent appointment requirements, contracting, appointment intake, maintenance of producer files, and processing online producer portal applications.
• Verify producer information for internal and external customers and provide timely information to agents, producers, and brokers on programs, requirements, and educational opportunities.
• Verify producer appointments for payment/bonus process to ensure eligibility.
• Research, document, and communicate with producers for resolution of payment and appointment issues.
• Research and respond to commissions-related issues and coordinate commission payments with Sales.
• Process and coordinate all producer changes, licensing, and renewals.
• Contribute and review content for internal and external producer-related communications.
• Represent the sales department on project teams, coordinate special meetings, and perform research and analysis.
• Audit and process appointment requests, state appointment forms, and producer contract materials.
• Work with the State Department of Insurance on audits of producer information and compliance with State regulatory requirements.

Requirements

• 7+ years of experience in healthcare administration, sales or project management or equivalent combination of education and experience
• Ability to effectively interpret policies and procedures and communicate complex topics and related content to internal and external customers
• Strong organizational and time management skills
• Ability to think critically and make decisions within individual role and responsibility
• General computer skills including use of Microsoft Office products and Customer Relationship Management (CRM) software
• Familiarity with health care documentation systems
• Strong verbal, written and interpersonal communication and customer service skills
• Demonstrated ability to coordinate multiple projects simultaneously with a high level of accuracy
• Progressive experience in producer relations activities
• Ability to conduct producer relations activities for two or more states
• Ability to understand, reconcile, track and monitor complex systems

Qualifications

• Bachelor's Degree in business or related field preferred
• 7 years of experience in healthcare administration, sales or project management or equivalent combination of education and experience

Nice to Have

• Producer Disability & Life license is preferred
• Knowledge of corporate and state policy regarding appointment of insurance producers
• State Producer license for in the state(s) where producer relations activities are supported, is preferred
• Experience with AI tools and technologies to enhance productivity and decision-making in professional settings

Skills

* Required skills

Benefits