Sr. Manager, Counterparty Risk Operations

About This Role

Drive operational excellence in Counterparty Risk Operations for Qcells North America's solar installer channel and pipeline. Lead a team of analysts, ensuring efficient processes, accurate project investigations, and strong partner relationships to reduce risk exposure and enhance customer satisfaction.

Responsibilities

• Support solar pipeline verification activities and lead the Counterparty Risk Analyst team as a Servant Leader
• Review and approve/reject project investigations from a Risk perspective
• Develop, implement, and monitor processes to reduce pipeline exposure and ensure operational excellence
• Establish and track key performance indicators (KPIs) to measure operational performance
• Oversee active/suspended channel partner relations and ensure effective outcomes
• Ensure channel partners adhere to program agreements, reporting violations and communicating corrective actions
• Analyze and optimize solar operations (installation, maintenance, repair/warranty) to reduce costs and improve quality
• Collaborate with cross-functional teams to implement process changes with minimal disruptions
• Conduct regular audits for compliance, regulatory requirements, and company policies
• Follow Complaints Process and use tools to resolve customer and business partner complaints
• Perform outbound calls to channel partners to resolve violations of SLA/SLO
• Perform QA/QC with inbound calls, emails, and case progress to manage business partner relationships
• Directly manage pipeline outliers and troubleshoot with applicable teams
• Schedule regular meetings, discussions, and teleconferences to strengthen business partner relationships
• Review and analyze risk management reports for business partner performance and behavior
• Review loan documents and installation contracts for accuracy and completeness
• Provide support to business partners on using proprietary solar origination software

Requirements

• Bachelor's degree
• 8+ years of professional work experience
• 5-10 years of extensive experience in the solar industry related to operations pipeline/account management, project management, customer service, financial services/lending, underwriting, utility regulations/tariffs, and B2B2C
• Proven track record of B2B2C operations and/or developing B2B relationships
• Ability to interpret complex regulatory and tariff documents and understand utility corrections/kickbacks
• Excellent verbal and written communication skills
• Strong interpersonal skills, analytical data skills, attention to detail, and sound judgment
• Ability to work with little guidance, manage multiple threads, make accurate forecasts, and meet milestones
• Ability to influence and direct third-party providers
• Demonstrated track record of successfully managing multiple projects under pressure
• Powerful analytical, problem-solving, and critical thinking skills
• Advanced working skill set with Salesforce, Tableau, and MS Office (Excel, PowerPoint)

Qualifications

• Bachelor's degree
• 8+ years of professional work experience, including 5-10 years in the solar industry with operations pipeline/account management, project management, customer service, financial services/lending, underwriting, utility regulations/tariffs, and B2B2C experience

Nice to Have

• Experience related to consumer loan processing, underwriting, and regulatory requirements

Skills

* Required skills