Sr. Director of National Accounts Consultants

About This Role

Lead and mentor a team of National Accounts Consultants to deliver exceptional client experiences for large clients (5,000+ lives) within the National Accounts Core product portfolio, focusing on retention, growth, and high service standards.

Responsibilities

• Shape and evolve client management strategy to personalize and improve client experience
• Serve as a key voice in enterprise initiatives, ensuring client needs are prioritized
• Mentor and inspire team members, fostering skill development and confidence
• Set clear expectations and encourage ongoing learning within the team
• Collaborate with Sales, Underwriting, Product, Operations, and Claims teams for a seamless client experience
• Connect insights between the field, Home Office, and senior leadership to align with client needs
• Build strong relationships with brokers, consulting firms, and clients to shape market presence
• Oversee the creation of stewardship reports and performance metrics
• Use data to guide strategies and demonstrate delivered value
• Translate client feedback into meaningful organizational improvements

Requirements

• Bachelor’s degree in business, Marketing, or related field
• Minimum 8 years of experience in client management
• Experience leading teams serving complex, national clients
• Experience partnering cross-functionally to shape customer experience or GTM strategy
• Life & Health insurance license
• Ability to regularly travel

Qualifications

• Bachelor’s degree in business, Marketing, or related field
• Minimum 8 years of experience in client management, including leadership of teams serving complex, national clients; Experience partnering cross-functionally to shape customer experience or GTM strategy

Nice to Have

• MBA or related advanced degree
• Prior experience leading a national client management function for Life & Disability benefits
• CEBS Certification
• FLMI Certification
• CPDM Certification

Benefits