Solutions Architect

Qodo New York, NY
Full Time Mid Level 4+ years

Posted 3 weeks ago

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About This Role

The Solutions Architect will enable customers to achieve maximum value from Qodo's products by providing technical guidance, hands-on training, and personalized solutions for specific use cases. This role involves collaborating with Customer Success, Engineering, and Product teams.

Responsibilities

  • Lead onboarding sessions, demonstrations, and workshops for new and existing customers.
  • Collaborate with Customer Success to tailor solutions and approaches for enterprise customers.
  • Communicate customer feedback and suggest improvements or new features to Product and Engineering teams.
  • Provide technical guidance, support, and in-depth information to customers, addressing unique challenges and configuring solutions.
  • Provide training to clients, both in person and remotely, on product usage.
  • Monitor and track key success metrics for each customer, advocating for optimal outcomes.

Requirements

  • 4+ years in a technical customer-facing role (Technical Customer Success Engineer, Solutions Engineer, or similar) within a SaaS or developer tools environment
  • Strong understanding of software development principles, including code quality, testing, and CI/CD pipelines
  • Proficiency in major coding languages
  • Excellent written and verbal communication skills, with experience delivering presentations and workshops to varied audiences
  • Strong analytical and troubleshooting skills, with the ability to diagnose issues and propose effective solutions
  • Self-motivated, hardworking, and a strong sense of ownership with an ability to work independently and as part of a team

Qualifications

  • 4+ years in a technical customer-facing role within a SaaS or developer tools environment.

Nice to Have

  • Familiarity with Git, pull requests, and automated testing frameworks

Skills

CI/CD pipelines * Git * Automated testing frameworks *

* Required skills

About Qodo

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