Solutions Architect

About This Role

This Solutions Architect role focuses on designing managed services solutions and IT projects for clients, aligning technical solutions with business goals. The position involves collaborating with sales, service, and procurement teams and engaging with clients to assess technical environments and define project scopes. It is a strategic, high-impact role crucial for efficient growth and client value delivery.

Responsibilities

• Articulate, present, and discuss the full portfolio of Five Nines managed services and solutions
• Strategize with clients and prospects to architect winning solutions based on business objectives, functionality, scalability, and cost
• Accurately document client environments and create detailed Statements of Work (SOW) for technical staff delivery
• Partner with sales and operations teams for pre/post sales activities like product demonstrations and solution designs
• Translate complex technical concepts to easily understood discussions addressing business drivers and client benefits
• Stay up to date on emerging technologies, industry trends, and best practices
• Serve as subject matter expert for internal product development and reference architecture optimizations
• Manage multiple concurrent projects with non-linear phases while maintaining availability to deliver well-designed solutions on time
• Act as a liaison between sales, service, and procurement teams to align project objectives and deliverables
• Perform daily and weekly opportunity queue management to ensure compliance with organizational standards

Requirements

• 5+ years of pre-sales or sales engineering experience in the Managed Services Provider space
• Solid understanding of Microsoft platforms including Windows Server, Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, and Azure infrastructure and platform services
• Experience with virtualization and application delivery technologies such as VMware vSphere and Citrix Virtual Apps/Desktops
• Familiarity with modern endpoint management with Microsoft Intune, and collaboration/security tools across hybrid environments
• Familiarity with next generation firewalls, secure networking, modern storage and backup solutions, and unified communications/VOIP platforms and major hosted PBX providers
• Experience performing requirements gathering with prospective clients
• Experience writing Statements of Work and appropriately determining pricing and cost
• Experience responding to RFP, RFI, and RFQ documents
• Ability to work with and gain input utilizing resources from multiple teams
• Keen attention to detail, data-driven critical thinking, analytical expertise, and a solution-driven, service-oriented personality
• Experience working in a similar fast-paced, high-SLA, deadline-driven environment
• Excellent written and verbal presentation skills

Qualifications

• A bachelor’s degree (or equivalent) in Computer Science, Information Technology, or other related fields.
• 5+ years of pre-sales or sales engineering experience including a demonstrated ability to create technical solutions for small and medium-sized businesses in the Managed Services Provider space.

Nice to Have

• Understanding of financial regulatory frameworks such as GLBA, FFIEC, FDIC, or OCC guidelines
• Experience working with community banks, credit unions, or other regulated financial institutions
• Exposure to risk, audit, or compliance-driven environments

Skills

* Required skills

Benefits