Software Support Specialist
BG Products, Inc.
Wichita, KS
Full Time
Mid Level
3+ years
Posted 1 month ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role is responsible for providing daily support, maintenance, testing, and training of SmartVMA software applications. The specialist will offer technical assistance to end-users and reseller representatives, resolving issues in person, via telephone, or through the help desk system.
Responsibilities
- Focus on end user troubleshooting
- Manage queue of support tickets
- Train end users on applicable software packages
- Escalate issues to vendors as needed
- Work on database/back-end setup to prepare for new client use
- Interact with end users, vendors, and other participants to ensure the efficient utilization of systems
- Perform various IT functions including network, servers, clients, Internet, Intranet, and database administration
- Cross-train as needed to support or back up team members
Requirements
- HS Diploma or equivalent
- 3-5 years of help-desk experience
Qualifications
- HS Diploma or equivalent required. Associates’ degree or BS in Computer Science, MIS, or other technical field preferred.
- 3-5 years of help-desk experience required.
Nice to Have
- Associate’s degree or BS in Computer Science, MIS, or other technical field
- Medium level proficiency with MySQL
Skills
Troubleshooting
*
MySQL
*
SmartVMA
*
Amazon Web Services
*
Cloud Solutions
*
Help Desk Systems
*
* Required skills