Site Support Staff

About This Role

The Site Support Staff plays a crucial role in providing administrative and clinical assistance within a healthcare setting. This position involves welcoming patients, managing calls, maintaining health records, and directly assisting medical providers with patient care.

Responsibilities

• Welcome and assist patients, their families, and visitors entering the health center
• Operate the phone system to relay incoming, outgoing, and interoffice calls
• Schedule appointments for multiple sites and confirm demographic information
• Maintain health records according to established health center procedures
• Assist providers in the administration of patient care in assigned clinical areas
• Perform general administrative duties in accordance with CLIA, NCQA, PCMH, government standards
• Check patients in and out of the health centers, verifying insurance and authorizations
• Process billings and payments, and answer patient questions regarding accounts
• Support and assist clinical providers and professionals, participating in huddles
• Screen and respond to patient phone messages, providing assessment and documentation in EMR

Requirements

• Ability to secure transportation for reliable work attendance
• Current Basic Cardiac Life Support (BCLS) CPR certification or willing to obtain within 6 months

Nice to Have

• Medical Assistant Certification/Registration
• Licensed Practical Nurse Licenses
• Proficiency in Word & Excel
• Experience with Electronic Health Records system

Skills

* Required skills

Benefits