Shred Driver Supervisor

About This Role

Supervise and coach a team of Shred Drivers, ensuring exceptional customer service and timely document destruction. This role involves monitoring team performance, managing logistics, and maintaining equipment.

Responsibilities

• Provide daily supervision, coaching, and training for Shred team members
• Serve as the first escalation point for issues, involving the manager as needed
• Monitor team coverage, approve personal time off, and redistribute work
• Monitor staffing and equipment needs
• Conduct performance reviews and make compensation recommendations
• Review daily route schedules, confirm scheduling calls, and change route plans
• Lead daily morning meetings with drivers
• Ensure timely start and stop times for drivers
• Respond to questions from Shred Delivery Drivers and clients
• Deliver bins to client sites as needed
• Maintain shred truck repair logs
• Perform document destruction using mobile shredding equipment and obtain electronic client signatures
• Operate equipment in a safe and efficient manner
• Perform mandated daily safety and maintenance checks on truck and shredder equipment
• Adhere to shred team schedule, including working up to eight weekends per year for special client events
• Accurately maintain and comply with documentation and administrative procedures
• Maintain and file driver information for DOT and NAID onsite inspections

Requirements

• Associate degree or equivalent combination of education and experience
• 2+ years of delivery driver experience
• Valid Driver’s License
• Acceptable driving record
• DOT certification
• NAID certification driver requirements
• Proficiency with MS Office applications, including Outlook
• Attention to detail
• Effective organizational and time/task management skills
• Ability to prioritize responsibilities and operate with changing priorities
• Strong ability to exercise independent judgment
• Self-starter with ability to perform with little or no direct supervision
• Superior in-person customer service and communication skills
• Ability to function collaboratively as part of a fast-paced, client-oriented team
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Qualifications

• An associate degree or equivalent combination of education and experience
• 2+ years of delivery driver experience. Previous supervisory or lead experience preferred.

Nice to Have

• Previous Supervisory Or Lead Experience

Skills

* Required skills

Certifications