Servicing Associate - Payoff Release

About This Role

This role ensures the accurate and timely release of mortgage liens once loans are paid in full, adhering to state-specific and regulatory standards. It involves managing exceptions, title defects, and non-standard payoff scenarios to protect lien integrity and minimize risk.

Responsibilities

• Execute and oversee end-to-end payoff and lien release processing
• Ensure releases are prepared, reviewed, and submitted in accordance with state and investor requirements
• Independently research, analyze, and resolve lien release and title issues
• Partner with external vendors, title companies, and recording jurisdictions to resolve defects, re-recordings, and rejected releases
• Update tracking systems, databases, and spreadsheets
• Assist leadership with training, cross-training, and knowledge transfer

Requirements

• Ability to multi-task, working on different tasks and projects
• Excellent time management skills
• Detail-oriented
• Proficiency in Microsoft Office suite

Qualifications

• Up to one year of relevant experience or exposure to office or clerical duties in financial services or real estate

Nice to Have

• Exposure to loan servicing, payoff processing, lien releases, or title-related work

Skills

* Required skills