Service & Sales Representative

About This Role

Provide exceptional customer service and sales support at the front desk, ensuring a welcoming and safe environment for members and guests. This role is crucial for member satisfaction, retention, and club operational efficiency.

Responsibilities

• Provide a legendary member experience by consistently delivering a high level of service to all who enter the club
• Answer phones and assist guest/members with various questions including memberships, ancillary services, and billing inquiries
• Enroll new members and explain terms of all memberships
• Ensure a quick response time to member feedback, complaints, and escalate issues to club management as necessary
• Effectively communicate new promotions and services at point of contact
• Ensure consistent attention to detail and cleanliness at the Welcome Desk
• Efficiently check in and handle routine member service tasks using club systems
• Assist management in administrative tasks including billing calls and confirming appointments
• Perform club/locker room walkthroughs as directed by management
• Quickly inform management of any maintenance or equipment issues

Requirements

• 1+ years of face-to-face customer service experience
• Child & Adult AED/CPR certified
• Ability to proficiently use POS and membership systems
• Successful track record of working in a team-oriented environment
• Ability to handle challenging member issues with patience, tact, and professionalism
• Demonstrated communication and interpersonal skills

Qualifications

• 1+ years of face-to-face customer service experience, preferably in a gym or retail environment.

Skills

* Required skills

Certifications