Service Mechanical Engineer

About This Role

The Service Mechanical Engineer will assist internal departments and field service/maintenance teams in North and South America, focusing on projects related to elevator component expertise. This role involves managing spare parts, inspecting and designing components, and developing engineering solutions for obsolete parts.

Responsibilities

• Manage moderately sized and complex projects spanning across multiple disciplines
• Provide input to optimize department processes, improving collection of data related to engineering tasks, time allocated, and value delivered
• Provide engineering support for manufacturing and contract engineering of current production and legacy parts
• Support field mechanics with troubleshooting of elevator or escalator components and systems
• Support engineering requests from OSC departments such as supply chain, customer service, modernization, assembly, machine shop, and warehouse
• Create engineering drawings of parts and assemblies
• Create and updating Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs)
• Investigate public incidents and perform RRCA to determine cause and corrective actions
• Create tools, parts, and technical documents for field repair, installation, and maintenance of Otis and competitor equipment
• Create work instructions for production of parts and systems
• Resolve part quality issues for current production and legacy parts
• Work to develop engineering solutions to replace obsolete components
• Participate in Change Notice reviews with Otis New Equipment division
• Provide training for mechanics and field engineers

Requirements

• Bachelor's degree in Mechanical Engineering
• 4 years of engineering experience (or Master's with 3 years)
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Self-motivated and results-driven with keen attention to detail
• Capable of working independently and in teams, managing multiple projects
• Ability to utilize AI to enhance day-to-day operations
• Knowledge of design/drafting practices, geometric dimensioning, and tolerance, materials, and processes
• Proficiency in Microsoft Word and Excel
• Proficient in 3D modeling software (Creo, AutoCAD)
• Ability to travel
• Authorization to work in the U.S. now and in the future without sponsorship

Qualifications

• Bachelor's degree in Mechanical Engineering
• 4 years of engineering experience with a Bachelor's degree, or 3 years with a Master's degree

Nice to Have

• Experience in manufacturing and supplier relations
• Experience with 3D printing
• Knowledge of elevator or escalator mechanical components and systems

Skills

* Required skills

Benefits