Service Line Director of Medical Group-Clinics

About This Role

This role involves providing expert management services to medical, surgical, OB/GYN, and/or primary care practices, overseeing multiple locations and specialties. The Director is responsible for ensuring quality patient care, financial stability, and managing daily operations and staff.

Responsibilities

• Directly supervise medical and practice personnel, including interviewing, hiring, training, planning, assigning work, appraising performance, and managing schedules.
• Collaborate with the senior management team to develop business strategies, manage projects, formulate budgets, and oversee daily physician practice operations.
• Evaluate practice and patient outcomes and facilitate process improvements.
• Work closely with billing and coding departments to ensure practices are current with procedures and techniques.
• Conduct periodic audits within practices to ensure performance metrics are met or exceeded.
• Ensure front desk procedures minimize claim declines and enhance collections.
• Advise senior management on key issues, trends, patient/physician issues, and recommend office procedure improvements.
• Ensure all charge capture procedures are followed and charges are batched timely and accurately.
• Prepare and monitor monthly reports including volumes, visits, charges, RVUs, and similar practice key indicators.
• Manage collection of copayments and cash balancing, and prepare payroll.
• Oversee provider appointment schedules, ensuring smooth patient flow and minimizing backlogs.
• Ensure accuracy of patient information in medical records and proper follow-up for testing and prescriptions.
• Develop and monitor goals and objectives for practice operation and train staff on office processes and customer service.
• Ensure compliance with Joint Commission and DHSR standards.
• Assist in budget preparation, monitor progress, analyze variances, and prepare data/trending analysis reports.

Requirements

• Bachelor's degree in healthcare or business administration
• 3 years healthcare experience
• Knowledge of practice management systems and EMRs
• Familiarity with CPT & ICD10 coding
• Excellent written and verbal communication skills

Qualifications

• Bachelor’s degree in healthcare or business administration required
• 3 years healthcare experience required; multipractice, large practice with multiple locations, or faculty practice direct experience preferred.

Nice to Have

• Master’s Degree in healthcare-related field or equivalent
• Multipractice, large practice with multiple locations, or faculty practice direct experience
• Membership in related professional association

Skills

* Required skills