Service Director

About This Role

Lead and manage the service department of a Cadillac dealership, overseeing a 16-bay shop and 4 advisors. Ensure top-level customer service, achieve profit goals, and foster team development.

Responsibilities

• Maintain profit and efficiency goals set by General Manager
• Maintain CSI/NPS and retention per manufacturer
• Conduct daily one-on-one meetings with each Service Advisor to identify strengths and potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Staff and Support Service teams relative to production requirements
• Ensure all staff are up to date on certification training
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Conduct performance evaluations with service lane staff

Requirements

• 3+ years of service management experience
• New car dealership service experience
• Documented history of success in a service managerial role
• Ability to pass background check
• Ability to pass drug screen
• Stable job history
• Verifiable current job success

Qualifications

• 3+ years of service management experience with a documented history of success in a service managerial role

Benefits