Service Desk Technician

About This Role

Provide essential IT support to staff across St. Louis Arc by deploying technology solutions, troubleshooting hardware and software, and ensuring systems run smoothly.

Responsibilities

• Provide in-person and remote technical support to end users and client network administrators
• Respond to and resolve service requests via email, phone, and ticketing system
• Troubleshoot, diagnose, repair, and upgrade hardware and software
• Support Windows, Android, and iOS operating systems
• Maintain accurate and detailed documentation of work performed and resolution steps
• Configure, deploy, tag, and maintain end-user hardware, software, and peripherals
• Manage and maintain IT asset inventory
• Collaborate with IT team members on projects and escalated issues
• Learn, implement, and support new software and operating systems
• Establish and maintain professional, empathetic, and respectful client relationships
• Travel to St. Louis Arc sites as needed to provide on-site support

Requirements

• Strong user skills in PC, Windows, and LAN networks
• Knowledge of Windows in a hybrid environment
• Experience supporting users in person, by phone, and via remote management tools (RMM)
• Ability to configure and support mobile devices, desktops, laptops, printers etc.
• Ability to multitask, prioritize work, and work independently
• Excellent customer service, communication, and organizational skills
• Knowledge of TCP/IP and basic network troubleshooting

Qualifications

• Associate's, Bachelor's degree, or technical certifications strongly desired, or equivalent experience
• 2 years of IT Helpdesk experience preferred. Entry level.

Nice to Have

• Two years of IT Helpdesk experience

Skills

* Required skills

Benefits