Service Advisor Manager

About This Role

Join Sunset Ford as a combination Service Manager and Service Advisor, where you will manage service department operations and provide excellent customer service in a growing automotive environment.

Responsibilities

• Greet customers and assist them with inquiries
• Document and type each Repair Order to match customer requests and concerns
• Consult with customers on applicable service specials and present service menus
• Proactively call customers with estimates for repairs
• Create typed estimates to be emailed or printed to each guest
• Document services declined and ask for follow-up on future service considerations
• Keep customer informed on completion times, service expenses, and possible changes
• Create and present repair estimates, dictating immediately needed services and future needed services
• Remain involved with delivery of vehicle to customer upon completion to assure all customer concerns are addressed
• Provide concierge support for all owner inquiries to assure a positive service experience
• Build strong relationships with customers
• Set and adjust incoming scheduled service appointments based on shop capacity and constraints
• Dispatch work flow of all jobs to ensure customer time expectations for repairs are met
• Help maintain a consistent work schedule for all service staff members
• Educate and train staff members how to overcome objectives and customer handling skills
• Assist with the hiring and firing process as needed
• Set goals and hold staff accountable to them
• Maintain store goals for both customer experience scores and financial objectives

Requirements

• Service Advisor and/or Manager Automotive Experience
• Valid Driver's license and clean driving record
• Ability to work efficiently and multi-task in a fast-paced environment
• Strong written and oral communication skills
• Excellent computer and typing skills
• Organized
• Great Customer handling skills
• Technology / Bluetooth phone savvy
• Ability to overcome difficult objectives and scenarios

Qualifications

• Previous related experience is required. Service Advisor and/or Manager Automotive Experience Required.

Benefits