Service Administrator

About This Role

The Service Administrator I performs administrative and clerical duties in support of the department’s equipment service function and coordinates the department’s scheduled service activities.

Responsibilities

• Achieve and maintain service work in process (SWIP) service metrics, ensuring work orders are closed according to company directives and guidelines, working directly with Service Department Supervisors
• Calculate and verify time card hours; enter time into system; reconcile labor recap and work closely with payroll as needed to resolve any discrepancies
• Handle all electronic billing for the department
• Work with electronic service operational reporting tools to ensure SWIP and other service information is maintained and updated
• Perform data entry for all service work; open jobs as directed, review and verify accuracy and completeness of work orders; make corrections as needed; update and maintain on-line system work orders; close jobs as notified
• Establish and maintain electronic and hard copy files and filing systems; set up and maintain service reports, records and schedules as needed or requested by service supervisors
• Provide other clerical and administrative support to as may be needed, such as: job quotes, purchase orders and other related documents or reports requested
• Maintain punctual, regular, and predictable attendance

Requirements

• High school diploma or GED
• Minimum one year of directly related experience in business administration
• Excellent PC and data entry skills
• Good knowledge of relevant software

Qualifications

• High school diploma or GED; or an equivalent combination of education and work experience
• minimum of one year of directly related experience in business administration, preferably in a heavy industrial environment

Nice to Have

• Experience in a heavy industrial environment

Benefits