Senior Systems Analyst

About This Role

This role involves providing administration for all critical City systems and applications, including installation, maintenance, repair, and monitoring of computer software and user device/application support. It emphasizes customer support and security considerations within the IT department.

Responsibilities

• Provide administration for all City critical systems and applications
• Assist with installation, maintenance, and repair of IT systems
• Install, monitor, and administer computer software
• Provide user device and application support
• Serve as a backup to other IT employees
• Analyze existing systems, identify problems, and design efficient technical solutions
• Diagnose and resolve complex technical issues, performing root cause analysis
• Create detailed technical documentation, user guides, and training manuals
• Coordinate with team members and end users ensuring smooth communication
• Evaluate systems for efficiency, recommend enhancements, and ensure adherence to IT policies

Requirements

• Mid-Advanced level knowledge of server and workstation hardware and troubleshooting
• Mid-Advanced level knowledge of switch, router, and cabling design, configuration, and maintenance
• Mid-Advanced level knowledge of system and network design
• Mid-Advanced level knowledge of TCP/IP protocol and wireless communication protocols
• Mid-level knowledge of basic programming and scripting languages (Windows scripting host, Unix shell programming, VB)
• Proven skill in the installation, repair, and maintenance of complex computer hardware and software
• Proven skill in time prioritization and management
• Proven skill in troubleshooting and problem solving
• Experienced skill in the operation of computer equipment
• Experienced in oral and written communication

Qualifications

• Bachelor’s degree with an emphasis in computer technology or related field
• 5 years of qualified experience with computer networking, telecommunications, hardware, and software support at a Mid-Advanced level

Nice to Have

• Professional Level Microsoft/Cisco/Fortinet/PMP/ITIL certifications

Skills

* Required skills