Senior Support Engineer

About This Role

This Senior Support Engineer role is responsible for supporting and enhancing existing software applications within the Cotiviti product suite, collaborating with various teams to analyze and resolve software and process-related issues.

Responsibilities

• Analyze and assess how automated systems can be implemented to solve complex business problems
• Analyze and resolve software and process related issues originated from internal or external customers
• Apply the principles and practices of software quality assurance throughout the software development life cycle
• Document the specifications, design, features and operation of applications prior to production roll out
• Ensure documentation is current on all new and existing applications and processes
• Execute solutions development and data requirements
• Execute solutions enhancements to improve performance/availability
• Communicate technical and operational issues to both engineering and business leadership in a timely manner
• Deploy and test patches, custom content packs, and other fixes on Encounter Management and Transaction Management solutions
• Receive escalations from other team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to all team members

Requirements

• Minimum of 4-5 years of relevant industry experience
• 5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL
• 5 years of hands-on experience developing or supporting applications using COM, VB, Jscript, Java, Perl, C# or VB.Net
• 5 years of experience in supporting and maintaining Edifecs Encounter Management and Edifecs Transaction Management solutions
• 5 years of experience in creating/maintaining implementation and companion guides
• 5 years of experience working with HTML/XML
• 4-5 years of hands-on experience working in Linux based environments
• 4-5 years' experience with Java frameworks
• 4-5 years' experience deploying changes using automation tools (Jenkins, Octopus)
• 4-5 years' experience with IT automation tools (Ansible) and/or experience with scripting languages (VBScript, PowerShell)
• 4-5 years' experience with databases and/or data processing pipelines
• 3 years of experience working with code, such as code review, debugging, analyzing defects within code
• Skilled in Agile and SCRUM development methodologies
• Prior experience working with CI/CD pipelines
• Working knowledge of Oracle SQL

Qualifications

• BS degree in a STEM related field such as Computer Science, Information Technology, or technically related discipline
• Minimum of 4-5 years of relevant industry experience

Nice to Have

• Experience with Docker or OpenShift containers
• Experience with JBoss
• Healthcare data experience

Skills

* Required skills

Benefits