Senior Retail Partnerships Manager

About This Role

Own and grow strategic relationships with retail partners, evolving commerce media strategy and operational execution. This role drives retention, expansion, and performance across the retail network in the cannabis and BevALQ industries.

Responsibilities

• Own Enterprise level relationships with Cannabis and BevALQ Retailers, serving as a trusted strategic advisor on omni-channel commerce media and monetization
• Grow and scale onsite retailer monetization across menus, locations, media zones, in-store screens (DOOH), and measurement infrastructure
• Lead regular business reviews (QBRs) focused on performance, revenue growth, and optimization opportunities
• Identify expansion opportunities across new placements, formats, stores, and brands
• Help define and evolve commerce media strategy, aligning retailer needs with brand demand and platform capabilities
• Translate retailer feedback into actionable insights that influence product roadmap, inventory strategy, and go-to-market approach
• Partner with internal teams to test, refine, and scale new media offerings, ensuring strong performance and repeatability
• Establish and maintain best practices for campaign execution, reporting, and optimization across retailers
• Ensure operational excellence across onboarding, launches, and ongoing campaign management
• Own retailer health, retention, and revenue growth metrics

Requirements

• 5–8+ years of experience in Customer Success, Account Management, or Strategic Partnerships
• Proven ability to manage complex, multi-stakeholder relationships
• Strong operational mindset with experience improving processes and execution quality
• Data-driven and comfortable using performance metrics to guide strategy
• Excellent communication skills with both executive and operator-level audiences

Qualifications

• 5-8+ years of experience in Customer Success, Account Management, or Strategic Partnerships

Nice to Have

• Experience working with Retailers, retail media, ad tech, or commerce media platforms

Benefits