Senior Quality Control Specialist

About This Role

This role involves defining, scheduling, and executing robust manual and automated functional testing across multiple email clients. The Senior Quality Control Specialist will track defects, perform causal analysis, review test results, and set standards for test design.

Responsibilities

• Define comprehensive scenarios and variations in data to perform robust manual and automated testing
• Schedule and execute functional testing across multiple email clients
• Submit errors and issues to development for correction and retest once resolved
• Report test results and status accurately and timely
• Track defects and perform causal analysis to closure
• Review and certify test results of other analysts and testers
• Create and/or review requirements, design, and scope documents
• Help set standards for test design and advocate established testing procedures
• Interact with Relationship Manager, Campaign Operation and Development teams to refine test requirements
• Coordinate and/or perform testing projects from initiation through delivery, ensuring timelines and budgets are met
• Serve as liaison between technical and non-technical teams to ensure all targets and requirements are met
• Mentor less experienced QC team members

Requirements

• Minimum 5 years of experience in quality control, proofing, technical, or related business roles
• Strong understanding of manual QC processes and automated QC systems
• Knowledge of software development and testing lifecycles
• Proficiency in email marketing and responsive design optimization
• Excellent communication and documentation skills

Qualifications

• Associate’s or Bachelor’s degree preferred, or equivalent work experience
• Minimum 5 years of experience in similar quality control, proofing, technical, or related business roles

Nice to Have

• Familiarity with marketing automation platforms and emerging AI technologies
• Ability to adapt testing strategies to evolving environments and intelligent systems
• Business domain knowledge with a focus on data-driven decision-making
• Passion for staying current with AI, automation, and marketing technology trends
• Project management experience

Skills

* Required skills

Benefits