Senior Program Manager / Task Order Manager (TOC & Vendor Operations Lead)

About This Role

Lead and manage a federal IT program as a Senior Program Manager/Task Order Manager, overseeing Technical Operations Center (TOC) activities, vendor performance, and task order execution for CISA. Ensure end-to-end delivery of IT services, contract compliance, and continuous service improvement in a 24x7 operating model.

Responsibilities

• Serve as Task Order Manager (TOM) with full responsibility for contract execution, compliance, and customer satisfaction
• Develop, maintain, and govern core Program Management artifacts, including PMP, WBS, integrated schedules, RACI matrices, and risk/issue registers
• Manage CLINs, task order modifications, optional work requests, and scope changes in coordination with Government leadership
• Lead service transitions, operational readiness reviews, and onboarding new capabilities
• Lead and manage audit, inspection, and assessment activities, ensuring timely identification of gaps and implementation of corrective actions
• Establish, monitor, and report on SLA/SLO metrics and KPIs for all IT services
• Provide executive oversight of 24x7x365 TOC operations, ensuring continuous availability and rapid incident response
• Oversee Incident, Problem, Change, and Service Request Management processes aligned with ITIL v4 best practices
• Assign, schedule, and manage contractor personnel, subcontractors, and resources to ensure continuous coverage
• Oversee vendor and subcontractor performance to ensure alignment with Government priorities and service levels
• Oversee program financial management, including forecasting and burn rate reporting
• Lead Monthly Project Management Reviews (PMRs) and Annual Performance Summaries for stakeholders
• Coordinate recurring status reporting via monthly customer teleconferences and ad hoc briefings
• Provide weekly updates to Government leadership on risks, issues, accomplishments, and performance metrics

Requirements

• Ability to obtain and maintain a favorable Public Trust background investigation
• 10+ years of progressive IT program and/or task order management experience
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or an additional 10 years of relevant experience)
• ITIL v4 certification
• Demonstrated leadership across IT Service Management, audit readiness, quality and performance governance, vendor oversight, and large multi-disciplinary teams
• Strong executive-level communication, reporting, and stakeholder engagement skills

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 10+ years of progressive IT program and/or task order management experience, preferably supporting federal IT operations or technical operations centers

Nice to Have

• Federal experience preferred; DHS or CISA experience highly desirable
• Project Management Professional (PMP) or equivalent program management certification
• Audit or quality certifications (e.g., CMMI, ISO, HDI Support Center leadership)
• Experience supporting 24x7x365 mission-critical federal operating environments

Skills

* Required skills

Certifications