Senior Product Designer, Training

About This Role

As a Senior Product Designer, Training, you will lead the end-to-end design for training experiences on Rover's platform, balancing customer needs, trainer workflows, and operational requirements. You will shape product strategy and day-to-day experiences to grow the Training line of business nationally.

Responsibilities

• Work hand-in-hand with product managers and engineers to establish product requirements, roadmaps, and user experiences
• Run workshops and collaborate closely with product management to identify and define strategic product-investment opportunities
• Partner with the UX Research team to conduct user research and usability testing throughout the product life-cycle
• Employ a human-centered design approach, blending psychological insights, data, and user research to guide design decisions
• Consistently integrate empathy and user insights into daily interactions with your team, championing the voice of users
• Take full ownership of your projects, actively seeking and incorporating feedback from peers, stakeholders and customers
• Create engaging customer experiences from concept to engineering-ready deliverables
• Work collaboratively with fellow designers to develop and refine the design system
• Help shape the platform's long-term vision and user experience as part of a dedicated and dynamic design team
• Establish and track customer experience metrics for your projects, ensuring alignment with goals
• Act as a mentor to more junior designers and team members

Requirements

• 5+ years of experience in UX/Product design
• Track record of proven customer and business outcomes
• Proficiency in design tools like Figma and other prototyping software
• Experience across various UX design platforms, including web, mobile web, and native apps
• Ability to effectively consolidate diverse stakeholder views to achieve aligned objectives and explore innovative solutions
• Strong track record of collaborative work with creatives, utilizing excellent critical thinking skills
• Data-driven design approach, with comfort in using business, product, and UX metrics to inform decisions
• In-depth knowledge of UX research methodologies and a strong partnership approach with our growing UX Research team
• Advocacy for lean design processes
• Excellent communication skills with stakeholders, coupled with the ability to manage expectations and gracefully receive feedback
• Commitment to producing high-quality, polished, and professional work
• Bachelor’s degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience
• Proactive in identifying opportunities and proposing solutions within the team

Qualifications

• Bachelor’s degree in human-computer interaction, user experience design, or a related field, or equivalent professional experience
• 5+ years of experience in UX/Product design, with a robust portfolio demonstrating proficiency in creating user-centered design solutions across various platforms.

Nice to Have

• Experience with a two-sided marketplace
• Experience with search platforms

Skills

* Required skills

Benefits