Senior Partner Experience Manager

About This Role

This role involves building and maintaining strong relationships with channel partners and clients to ensure a positive experience, increase satisfaction, and support sales and revenue growth. The Senior Partner Experience Manager will collaborate with internal teams to execute partner engagement plans and drive the success of Fama's reseller network.

Responsibilities

• Establish and maintain robust relationships with partners, serving as their main point of contact and trusted advisor
• Build deep engagement with key reseller teams across sales, marketing, customer success, product management, and executive leadership
• Leverage and collaborate with internal Fama resources to achieve goals with resellers
• Monitor partner performance and proactively identify opportunities for improvement and ownership for revenue and growth targets through assigned accounts
• Proactively enable reseller product, marketing, sales, and customer success teams to increase adoption within the reseller customer base through training and enablement efforts
• Ensure that partners are fulfilling brand standards and guidelines
• Direct partner communications, including newsletters, webinars, and partner events
• Distribute playbooks, resources, case studies, and objection-handling tools
• Track and drive partner rep engagement to achieve consistent pipeline growth through co-selling initiatives, working directly with their sales and marketing teams
• Increase reseller rep activation and product competency broadly across resellers
• Solicit feedback from partners to improve the reseller program
• Maintain partner records in CRM related to activities performed, account plans, and notes
• Follow process and account plans while applying critical thinking to improve them
• Support Fama efforts to drive process improvement, improved data, and visibility
• Assist efforts to improve forecasting, deal registration, and performance reporting
• Escalate support and onboarding issues to internal teams as needed for fast response
• Analyze partner data to identify trends, opportunities, and challenges, and develop strategies to address them
• Provide regular reporting on partner engagement and performance to senior management
• Head client Strategic Business Reviews and Quarterly Business Reviews

Requirements

• Minimum 7 years of partner management, channel management, SaaS and-or B2B sales experience
• Excellent written and verbal communication skills with the ability to build rapport and trust with partners and internal stakeholders
• Demonstrated critical and strategic thinking, including attentiveness, being proactive, and being exceptionally responsive
• Data literacy and experience with CRM (Hubspot) and analytics platforms

Qualifications

• Minimum 7 years of partner management, channel management, SaaS and-or B2B sales experience

Nice to Have

• Experience with hyper-growth environments
• Experience in the HR technology industry

Skills

* Required skills

Benefits