Senior Manager, Vendor Management

About This Role

The Senior Manager, Vendor Management, will build and maintain strong relationships with agencies, ensuring compliance with contractual agreements and optimizing agency performance to support Sallie Mae's mission.

Responsibilities

• Develop and maintain strong relationships with agencies, serving as the primary point of contact for agency-related matters
• Collaborate with agencies to understand their capabilities, align expectations, and build partnerships based on mutual trust and transparency
• Conduct regular agency performance evaluations and provide feedback to drive continuous improvement
• Assign monthly recovery goals for all agencies
• Implement risk mitigation strategies, agency risk assessments, and ensure adherence to risk management policies and procedures

Requirements

• Strong knowledge of collections laws, regulations, and industry best practices
• Experience with collections through litigation
• Demonstrated history of effectively managing collections operation and maximizing recovery rates
• Excellent analytical and critical thinking skills
• Strong leadership abilities in fostering collaboration and trust
• Excellent communication and negotiation skills
• Ability to prioritize and manage multiple agency relationships and projects simultaneously
• Familiarity with legal and regulatory requirements related to vendor management
• Sound knowledge of vendor management principles, best practices, and industry trends

Qualifications

• Bachelor's degree in business administration, supply chain management, or a related field (preferred)
• 5+ years of experience in vendor management, procurement, or related roles; 2+ years of legal collections experience (preferred)

Nice to Have

• Bachelor's degree in business administration, supply chain management, or a related field
• 5+ years of experience in vendor management, procurement, or related roles
• 2+ years of legal collections experience

Benefits