Senior Manager - Search, Evaluation Program Management - Apple Maps

About This Role

Lead the human evaluation team for Apple Maps, focusing on quality and relevance of features. Provide data and insights to improve Apple's products and services, inform strategic directions, and enhance user experience through data annotation, evaluation, and analysis.

Responsibilities

• Collaborate cross-functionally by partnering with analysts, data science, engineering and other teams across Maps and Apple
• Oversee the team's efforts to design guidance to collect, grade, analyze, and interpret large sets of data
• Lead the design and implementation of quality assurance protocols tailored to training data and model evaluation
• Develop and implement comprehensive human evaluation strategies and tools
• Define what high-quality data means across diverse projects and ensure these standards are met
• Drive the development of manual and automated processes for multiple concurrent projects ensuring high-quality labeled data
• Drive the execution and delivery of technical projects
• Design and conduct experiments for evaluating rater quality, inter-rater reliability
• Dive deep into both qualitative and quantitative data in order to bring forward actionable insights

Requirements

• 5+ years of leadership and experience managing a team in a cross-functional environment
• Extraordinary leadership, communication, and organizational skills
• Meticulous, strong analytical and problem-solving skills
• 4+ years experience with Search Relevance and Search Quality
• Knowledge of data quality concepts, challenges, and best practices

Qualifications

• 5+ years of leadership and experience managing a team in a cross-functional environment

Nice to Have

• 8+ years of leadership and people management experience
• Experience with AI/ML/LLM
• Experience using crowd sourced platforms like Figure-Eight and Mechanical Turk
• Vendor crowd management a plus

Skills

* Required skills

Benefits