Senior Manager, Learning & Development, Non-Clinical

About This Role

This Senior Manager role is an important part of the Learning and Development team and has accountability for development strategies and programs for non-clinical team members. This leader will partner closely with the Field leadership team to create and implement learning solutions and programming that support field team members at all stages of their development, impacting a large retail healthcare organization.

Responsibilities

• Partner with Field leadership, L&D, and HR teams to understand specific development needs for non-clinical field team members, including operations skill development, leadership and professional development, and business management skills
• Design, develop, and deliver highly effective learning solutions, programs, tools, and resources, including formal learning programs, experiential learning assignments, and coaching
• Create and enable successful learning plans for various roles such as PSC, OM, OL, RM, and TD
• Manage learning and development Field programs from end-to-end: design, development, communication, facilitation, implementation, and program analysis
• Drive a learning culture within the Field team by advocating and adapting for specific learner needs and preferences
• Lead a team of end-to-end, non-clinical L&D professionals, providing direction, coaching, and support to optimize performance
• Evaluate existing Field programs/content for impact and alignment, iterating and providing recommendations for increased reach and future capability requirements
• Use data to measure success, analyze trends, and develop proactive actions to improve learner experience
• Serve as a Learning and Development thought partner, researching and identifying opportunities to apply new thinking to improve effectiveness and on-the-job performance
• Partner with others to solve business problems and execute learning and development initiatives

Requirements

• Bachelor’s degree
• 7+ years of relevant learning and development experience
• 5+ years project management experience using project management tools
• 3+ years leading a team of L&D professionals
• Advanced understanding of adult learning theory and principles
• Highly developed skill in instructional design and implementing development programs for all audiences
• Strong business insight with ability to make a business case
• Well versed in multiple applications of digital learning, just-in-time/micro-learning, and blended learning strategies
• Strong capabilities in data analytics (as it pertains to measuring learning)
• Experience providing consultation to senior leadership on strategic initiatives
• Excellent communication and influencing skills
• Excellent facilitation skills

Qualifications

• Bachelor’s degree required
• 7+ years of relevant learning and development experience in a fast-paced organization with a distributed workforce, including 5+ years of project management and 3+ years leading an L&D team

Benefits