Senior Management Analyst - Performance & Data Analytics

About This Role

The Senior Management Analyst will establish and manage the City of Rancho Cordova's performance measurement framework, utilizing data and analytics to enhance public services and guide strategic decision-making. This role involves developing tools, analyzing workflows, and fostering a data-driven culture across various departments.

Responsibilities

• Develop and maintain a city-wide performance measurement framework aligned with Council strategic priorities and department work plans.
• Design and maintain dashboards and reports (e.g., Power BI, Excel) that provide actionable insights into program and operational performance.
• Conduct business process and workflow analyses; identify inefficiencies and recommend improvements.
• Partner with departments to define and monitor key performance indicators (KPIs) and establish baselines and targets.
• Work closely with the IT team to ensure data integrity, system integration and accessibility for reporting purposes.
• Analyze operational, financial and service delivery data to identify trends, opportunities and risk; prepare reports and presentations for leadership.
• Lead or support targeted continuous-improvement initiatives to enhance service delivery or internal processes.
• Mentor, guide or collaborate with analysts, interns or project teams to build internal capacity for performance management and analytics.
• Present findings and recommendations in clear and compelling formats; communicate with technical and non-technical audiences including department heads, executives and community stakeholders.

Requirements

• Bachelor's degree in public administration, business, analytics, or related field
• 5+ years of analytical, program management or process improvement experience
• Strong analytical and data-visualization skills (Power BI, Excel or similar tools)
• Experience developing and tracking performance measures, dashboards or analytics in a public-agency or comparable setting
• Comfortable mapping processes, analyzing workflows and recommending improvements
• Excellent communication skills to translate data and analysis into meaningful insights

Qualifications

• Bachelor’s degree in public administration, business, analytics, or related field.
• Five (5) years of increasingly responsible analytical, program management or process improvement experience (public-agency experience preferred). Experience with performance-measurement, business process improvement or data analytics preferred.

Nice to Have

• Experience with performance-measurement, business process improvement or data analytics
• Certification in project management, analytics, and/or data visualization

Skills

* Required skills

Benefits